Frequently Asked Questions
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I walk dogs in rain, snow, and heat, but not in extreme weather conditions. For the safety of your dog, I do not walk during thunderstorms, extreme heat, severe winter storms, or severe ice conditions. If it looks like weather will be a concern, I will reach out ahead of time and we can either reschedule, switch to an indoor drop-in visit with short potty walk, cancel and refund the walk, or do a quick potty break for a discounted rate.
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To account for mileage and drive time, a travel fee is applied if your home is more an a fifteen minute drive from my home in Valatie, NY. This fee is $0.50 per minute over 30 minutes driving, round-trip.
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I do not board dogs myself but I do help out part-time at South County Board and Train in Egremont, MA. It’s a small facility and the dogs get lots of one-on-one attention.
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I do not offer daycare and I only walk dogs from the same household. For these services, I recommend Wag and Wander in Valatie, NY.
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I require payment within 24hrs of completed service. Payment can be made with cash, check, or on Venmo. I fully refund cancelled services as long as you give me notice more than 24 hours before the start of the service. Cancellations within 24 hours will be refunded 50%.
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My schedule is generally flexible except for very limited availabillity on Sundays and Mondays. I do require a 2-hour window for visit timing so that I can plan my route efficently. I book services on a first-come-first-serve basis and generally do not book out more than two months in advance. If you are looking to book something further out than that, I can reserve your spot and confirm two-months from the service date.